Shipping

Goodbye to delivery costs. Shipments are free across Canada.

Delivery

We strive to ship your order as soon as possible. If your item is available in stock, you will normally receive it within 2 to 7 business days.

Payment

We only accept payments by MasterCard, Visa, American Express and PayPal. There is no charge for card or PayPal payments.

Returns and exchanges

We offer free returns within 5 calendar days following receipt of your order. To return an item, use the return form on the contact page. Make sure the form is completed. Otherwise you cannot make a return.

Claims and defective items

If there is a problem with your item, please contact us within 5 days of receipt. Please note that we cover items that are intrinsically defective, but not those that result from natural / expected wear.

Online dispute resolution

Approved returns or claims will be refunded within 2 to 4 weeks of receipt, given that you have provided complete and accurate information about your purchase and only if the product is defective.

Order conditions

Upon receipt of your order, we will send you an order confirmation to the email address provided during the order. Please check the confirmation of your order immediately and make sure all the details are correct. If you do not receive an order confirmation, or if something is not clear or seems incorrect, please contact us as soon as possible. Keep your order confirmation for future reference in case you need to contact us about your order. If any of your items are out of stock but will be replenished in the near future, your order will be delivered to you as soon as all items are available. If the stockouts result in a delay of more than seven (7) business days, you will be notified by email. Please contact us if you wish to remove items that are not currently in stock from your order and that cause a delay in the delivery of your order.

Prices, sales and offers

Prices quoted on AlloMedic are quoted in Canadian local currency and include Canadian Value Added Tax. We reserve the right to correct price errors and adjust prices in case of exchange rate fluctuations that make the displayed prices incorrect. We reserve the right to change prices and cancel products and/or orders in case of out of stock of certain products

Terms of payment

AlloMedic currently offers four payment methods in Canada: MasterCard, Visa, American Express and PayPal. These payment methods cannot be combined on a single order.